{"id":84,"date":"2024-11-18T18:11:08","date_gmt":"2024-11-18T18:11:08","guid":{"rendered":"https:\/\/ao.ad-pulse.com\/?page_id=84"},"modified":"2025-11-06T15:55:11","modified_gmt":"2025-11-06T15:55:11","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/andreopticas.com\/es\/shipping-returns\/","title":{"rendered":"Env\u00edos &amp; Devoluciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"84\" class=\"elementor elementor-84\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3793177 e-con-full e-flex e-con e-parent\" data-id=\"3793177\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-243c309 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"243c309\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping &#038; Returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17f943f elementor-widget elementor-widget-heading\" data-id=\"17f943f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0b5556 elementor-widget elementor-widget-n-accordion\" data-id=\"a0b5556\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1680\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1680\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> General Information <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.926\" viewBox=\"0 0 15.97 8.926\"><path id=\"Caminho_77\" data-name=\"Caminho 77\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(-2566.26 3757.195) rotate(-90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.925\" viewBox=\"0 0 15.97 8.925\"><path id=\"Caminho_64\" data-name=\"Caminho 64\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(2582.23 -3748.27) rotate(90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1680\" class=\"elementor-element elementor-element-a5701a4 e-con-full e-flex e-con e-child\" data-id=\"a5701a4\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1680\" class=\"elementor-element elementor-element-d65a33a e-con-full e-flex e-con e-child\" data-id=\"d65a33a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cb4563 elementor-widget elementor-widget-text-editor\" data-id=\"5cb4563\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We ship from Lisbon and orders will be processed within 1-3 business days.<\/p><p>The shipping costs will depend on the destination and it will be calculated in the shopping cart, once you proceed with the order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1681\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1681\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Portugal <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.926\" viewBox=\"0 0 15.97 8.926\"><path id=\"Caminho_77\" data-name=\"Caminho 77\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(-2566.26 3757.195) rotate(-90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.925\" viewBox=\"0 0 15.97 8.925\"><path id=\"Caminho_64\" data-name=\"Caminho 64\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(2582.23 -3748.27) rotate(90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1681\" class=\"elementor-element elementor-element-1db5efd e-con-full e-flex e-con e-child\" data-id=\"1db5efd\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1681\" class=\"elementor-element elementor-element-a86222c e-con-full e-flex e-con e-child\" data-id=\"a86222c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9df9a9 elementor-widget elementor-widget-text-editor\" data-id=\"f9df9a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>For Portugal<\/strong><\/p><p>Your order will be shipped by CTT and shipping charges will be free of costs.<\/p><p>If you need any assistance with your order, please contact us at <strong><a href=\"mailto:support@andreopticas.com\">support@andreopticas.com<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1682\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1682\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> International Shipping <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.926\" viewBox=\"0 0 15.97 8.926\"><path id=\"Caminho_77\" data-name=\"Caminho 77\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(-2566.26 3757.195) rotate(-90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.925\" viewBox=\"0 0 15.97 8.925\"><path id=\"Caminho_64\" data-name=\"Caminho 64\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(2582.23 -3748.27) rotate(90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1682\" class=\"elementor-element elementor-element-6d3fc32 e-con-full e-flex e-con e-child\" data-id=\"6d3fc32\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1682\" class=\"elementor-element elementor-element-f8688b7 e-con-full e-flex e-con e-child\" data-id=\"f8688b7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-636eeb3 elementor-widget elementor-widget-text-editor\" data-id=\"636eeb3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your order will be shipped by DHL, and shipping charges will be calculated and displayed at checkout. Costumes duties and import taxes will not be considered for the final price and it will be of costumer&#8217;s responsibility.<\/p><p>If you need any assistance with your order, please contact us at <strong><a href=\"mailto:support@andreopticas.com\">support@andreopticas.com<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"General Information\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\"}},{\"@type\":\"Question\",\"name\":\"Portugal\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\"}},{\"@type\":\"Question\",\"name\":\"International Shipping\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd93713 elementor-widget elementor-widget-heading\" data-id=\"fd93713\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dea7b25 elementor-widget elementor-widget-n-accordion\" data-id=\"dea7b25\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2330\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2330\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> General Information <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.926\" viewBox=\"0 0 15.97 8.926\"><path id=\"Caminho_77\" data-name=\"Caminho 77\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(-2566.26 3757.195) rotate(-90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.925\" viewBox=\"0 0 15.97 8.925\"><path id=\"Caminho_64\" data-name=\"Caminho 64\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(2582.23 -3748.27) rotate(90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2330\" class=\"elementor-element elementor-element-186ed19 e-con-full e-flex e-con e-child\" data-id=\"186ed19\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2330\" class=\"elementor-element elementor-element-20d001c e-con-full e-flex e-con e-child\" data-id=\"20d001c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f6371 elementor-widget elementor-widget-text-editor\" data-id=\"d6f6371\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The following conditions and terms are only applicable to purchases made on the Website.<\/p>\n<p>The Customer may cancel his order at any time, until delivery, or within 14 (fourteen) days from the day following the day:<\/p>\n<ol>\n<li>in which the Customer or a third party indicated by him, whether the carrier, acquires possession of the product; <br \/>or<\/li>\n<li>in which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the last good when the consumer has ordered several goods in a single order and the goods are delivered separately, the Customer may exercise the their right of free withdrawal under the terms legally provided for and indicated below.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2331\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2331\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Exercise of the Right of Free Resolution <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.926\" viewBox=\"0 0 15.97 8.926\"><path id=\"Caminho_77\" data-name=\"Caminho 77\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(-2566.26 3757.195) rotate(-90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.925\" viewBox=\"0 0 15.97 8.925\"><path id=\"Caminho_64\" data-name=\"Caminho 64\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(2582.23 -3748.27) rotate(90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2331\" class=\"elementor-element elementor-element-a2de5c2 e-con-full e-flex e-con e-child\" data-id=\"a2de5c2\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2331\" class=\"elementor-element elementor-element-60d660a e-con-full e-flex e-con e-child\" data-id=\"60d660a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-239624b elementor-widget elementor-widget-text-editor\" data-id=\"239624b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In order to exercise its right of free resolution, the Client must communicate, in person, in any Andr\u00e9 Opticas store, or by sending a written communication to the e-mail address <strong><a href=\"mailto:support@andreopticas.com\">support@andreopticas.com<\/a><\/strong>, the model of the free form resolution available in attach I of these General Conditions of Sale. If the client makes use of this possibility, Andr\u00e9 Opticas will send to the Client within 48 (twenty eight) hours, by email, a notice of receipt of the request for termination.<\/p><p>For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent to Andr\u00e9 Opticas before the end of the resolution period.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2332\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2332\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Processing of the Right of Free Resolution <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.926\" viewBox=\"0 0 15.97 8.926\"><path id=\"Caminho_77\" data-name=\"Caminho 77\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(-2566.26 3757.195) rotate(-90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.925\" viewBox=\"0 0 15.97 8.925\"><path id=\"Caminho_64\" data-name=\"Caminho 64\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(2582.23 -3748.27) rotate(90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2332\" class=\"elementor-element elementor-element-45dd4d2 e-con-full e-flex e-con e-child\" data-id=\"45dd4d2\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2332\" class=\"elementor-element elementor-element-76f88f0 e-con-full e-flex e-con e-child\" data-id=\"76f88f0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8dca3c elementor-widget elementor-widget-text-editor\" data-id=\"b8dca3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the event of termination of this agreement, the Customer must return the goods without undue delay and not later than fourteen (14) days from the date of informing Andr\u00e9 Opticas of the free termination of the contract, considering that it is respected if the Customer returns the goods before the expiration of this 14 (fourteen) days period.<\/p>\n<p>The Customer must bear the full costs of returning the goods in the event of exercise of the right of free termination of the contract. In the case of return of goods, which by their nature cannot normally be returned by mail, the Customer must bear the direct costs of such return that are associated with the shipping costs listed in the initial order.<\/p>\n<p>Customer will be reimbursed for all payments made, including delivery costs (except any additional costs resulting from any choice of shipping method other than the less costly standard shipping mode offered by Andr\u00e9 Opticas), without undue delay and, in any event, no later than fourteen (14) days from the date on which Andr\u00e9 Opticas is informed of the Client&#8217;s decision to terminate this contract.<br \/><br \/>In order to speed up the refund process, the Client will be refunded by the same way that the payment was made.<br \/>Andr\u00e9 Opticas hereby informs that it will withhold the refund until it has received the returned goods, and after confirming that they are in the same shipping conditions.<\/p>\n<p>After contacting Andr\u00e9 Opticas and being given the return instructions, the Customer will be able to send the product, properly packaged, with original packaging to the receiving address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2333\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2333\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Exclusions <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.926\" viewBox=\"0 0 15.97 8.926\"><path id=\"Caminho_77\" data-name=\"Caminho 77\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(-2566.26 3757.195) rotate(-90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.97\" height=\"8.925\" viewBox=\"0 0 15.97 8.925\"><path id=\"Caminho_64\" data-name=\"Caminho 64\" d=\"M3749.705,2581.17l6.74-7.056-7.115-6.793\" transform=\"translate(2582.23 -3748.27) rotate(90)\" fill=\"none\" stroke=\"#8b8989\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2333\" class=\"elementor-element elementor-element-715af04 e-con-full e-flex e-con e-child\" data-id=\"715af04\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2333\" class=\"elementor-element elementor-element-d5507fb e-con-full e-flex e-con e-child\" data-id=\"d5507fb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d361d71 elementor-widget elementor-widget-text-editor\" data-id=\"d361d71\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When returning items, the Customer must respect the following conditions:<\/p><ul><li>The product must be delivered in the same condition in which it was sold:<ul><li>Without scratches, without external damage, with security tag attached and in perfect condition, packed in the respective original packaging accompanied by the user manual and all its accessories.<\/li><\/ul><\/li><li>Returning or exchanging contact lenses and cleaning liquids cannot be accepted by any means.<\/li><li>The right of free withdrawal shall not apply to products made according to the Client&#8217;s specifications or manifestly customized.<\/li><\/ul><p><br \/>All articles will be checked and only those who respect the return conditions will be accepted for return.<\/p><p>Andr\u00e9 Opticas reserves the right not to accept articles that do not comply with these conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"General Information\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\"}},{\"@type\":\"Question\",\"name\":\"Exercise of the Right of Free Resolution\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\"}},{\"@type\":\"Question\",\"name\":\"Processing of the Right of Free 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The shipping costs will depend on the destination and it will be calculated in the shopping cart, once you proceed with the order. Portugal For Portugal Your order will be shipped by CTT and shipping charges will be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-84","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipping &amp; Returns | Andr\u00e9 Opticas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/andreopticas.com\/es\/shipping-returns\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; Returns\" \/>\n<meta property=\"og:description\" content=\"Shipping Policy General Information We ship from Lisbon and orders will be processed within 1-3 business days. 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